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Bridging India’s Credit Gap: The Role of UPI and Digital Innovation

Updated On : February 2025
Bridging India’s Credit Gap: The Role of UPI and Digital Innovation | Nelito

India’s credit ecosystem is witnessing a paradigm shift, fueled by digital innovation and revolutionary technologies. Among these, the Unified Payments Interface (UPI) has emerged as a transformative force, enabling seamless financial transactions while driving financial inclusion. In the context of bridging the credit gap, particularly for underserved sectors like Micro, Small, and Medium Enterprises (MSMEs), UPI, in conjunction with emerging technologies, holds immense potential. Here’s how.

Digital lending: The future of MSME financing

MSMEs are the backbone of India’s economy, contributing approximately 30% to the GDP and employing over 110 million people. Despite their critical role, access to formal credit remains a persistent challenge for these enterprises. Traditional lending mechanisms often involve extensive paperwork, high costs, and a lack of tailored solutions, leaving a vast majority of MSMEs dependent on informal sources of finance.

Digital lending, powered by advanced analytics, automation, and real-time data, is transforming this landscape. With digital platforms, lenders can assess creditworthiness using alternative data points, enabling faster and more accurate decision-making. UPI’s seamless integration into digital lending ecosystems ensures instantaneous disbursement and repayment of loans, reducing operational overheads for lenders and borrowers alike.

A simplified, faster, and more inclusive financing process that caters specifically to the unique needs of MSMEs.

UPI is the backbone of India's credit ecosystem

Introduced by the National Payments Corporation of India (NPCI), UPI has revolutionized digital payments in India, crossing the milestone of 10 billion monthly transactions in 2023. This robust platform, built on interoperability, low-cost infrastructure, and ease of use, serves as the ideal foundation for expanding credit access.

By leveraging UPI, lenders can directly connect with borrowers, bypassing intermediaries. Borrowers, on the other hand, benefit from transparent processes and lower costs. UPI’s ability to facilitate micro-lending is particularly significant for MSMEs and individuals in rural areas, who often require small-ticket loans. Moreover, features such as e-mandates ensure seamless EMI collections, enhancing the operational efficiency of lenders.

RBI’s power duo: UPI and ULI transforming credit access in India

The Reserve Bank of India (RBI) is spearheading efforts to integrate UPI with the Unified Lending Interface (ULI), a framework designed to streamline credit delivery. ULI complements UPI by enabling real-time loan processing, leveraging data from multiple sources to assess creditworthiness instantly.

Together, UPI and ULI are set to democratize credit access in India. Borrowers can access customized financial products, while lenders can mitigate risks through enhanced visibility into a borrower’s financial profile. The duo also fosters greater transparency, reducing the risk of defaults and enabling financial institutions to cater to the underserved segments effectively.

The road ahead: A credit revolution

As India marches toward a digital-first future, the convergence of technologies like UPI, ULI, and digital lending platforms is paving the way for a credit revolution. However, to realize the full potential of this ecosystem, certain enablers are essential:

Advanced lending software for NBFCs:

Non-Banking Financial Companies (NBFCs) play a pivotal role in addressing India’s credit gap. To support UPI-powered credit solutions, NBFCs require cutting-edge software, such as:

Core Lending Management Systems (CLMS)

Facilitates end-to-end loan lifecycle management.

Credit Underwriting Platforms

Automates risk assessment and decision-making.

Digital Onboarding Solutions

Ensures seamless and paperless borrower registration.

EMI Collection and Recovery Systems

Integrated with UPI for real-time payment tracking.

Analytics and Reporting Tools

Provides insights into borrower behavior and operational performance.

UPI, coupled with digital innovation, has the power to bridge India’s long-standing credit gap. By enabling instant, transparent, and cost-effective credit delivery, it can empower MSMEs, drive financial inclusion, and foster economic growth. With the support of RBI’s visionary frameworks like ULI and robust lending software for NBFCs, India is well on its way to becoming a global leader in digital credit innovation. The future of credit is digital, and UPI is at the heart of this transformation. Nelito Systems is at the forefront of providing innovative digital solutions that drive this transformation, empowering businesses and individuals alike to access seamless, transparent, and efficient credit.

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